Service Location

We service a 60 mile radius from the nearest tech in Massachusetts and are working toward expanding to the surrounding areas quickly.

7 Day Warranty

We guarantee our work for 7 days. If for any reason you feel the problem was not solved or the work completed was inadequate, a tech will follow up free of charge or you will receive a full refund.

Frequently Asked Questions

What is Loyal Techs?


On-demand tech support provided by fully vetted and tested local IT professionals. We offer remote and on-site support for Windows, macOS, Android, iOS, and Smarthome at the push of a button.




What if I have a problem with my service?


If you have any problems with the work performed, technician, or payment, please contact us via the form at the bottom of this page or submit a ticket in the app.




What is your cancellation policy?


You can cancel any app booking request free of charge for up to 10 minutes. After 10 minutes, a booking fee will not be refunded. If the tech has started service and you cancel, you will be charged for the time the tech is on-site at an hourly rate in additon to a booking fee.




How do I book a tech?


Booking a technician is very easy. For in home support, simply describe the problem you are experiencing, select the device type, and select the devices operating system or firmware and press "Book A Tech" via Loyal Techs mobile app. For commercial services, simply call (855) 915-6925.




What about tips?


Feel free to thank your tech with a tip in app once service has been completed. 100% of tips go to the tech.




How does pricing work?


Home booking requests will be charged an inital booking fee. Once a tech has arrived at your home or connected remotely to your system an hourly charge will be applied with a 1 hour minimum. If the tech solves the problem in under 20 minutes a simple "Quick Fix" fee will be added in additon to a booking fee with no hourly charge. Commercial booking requests will be charged an initial booking fee and then hourly once the tech has arrived on-site with a 1 hour minimum.





 

Contact Us

CONTACT INFO

Boston, MA
 
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Massachusetts
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