Service Location

We service a 35 mile radius from downtown Boston and are working toward expanding to the surrounding areas quickly.

14 Day Warranty

We guarantee our work for 14 days. If for any reason you feel the problem was not solved or the work completed was inadequate, a tech will follow up free of charge or you will receive a full refund.

Frequently Asked Questions

What is Loyal Techs?


On-demand tech support provided by fully vetted and tested local IT professionals. We offer remote and on-site support for Windows, macOS, Android, iOS, and Smarthome at the push of a button.




What if I have a problem with my service?


If you have any problems with the work performed, technician, or payment, please contact us via the form at the bottom of this page or submit a ticket in the app.




What is your cancellation policy?


You can cancel any app booking request free of charge for up to 10 minutes. After 10 minutes, a booking fee will not be refunded. If the tech has started service and you cancel, you will be charged for the time the tech is on-site at an hourly rate in additon to a booking fee.




How do I book a tech?


Booking a technician is very easy. For in home support, simply describe the problem you are experiencing, select the device type, and select the devices operating system or firmware and press "Book A Tech" via Loyal Techs mobile app. For commercial services, simply call (855) 915-6925.




What about tips?


Feel free to thank your tech with a tip in app once service has been completed. 100% of tips go to the tech.




How does pricing work?


Home booking requests will be charged an inital booking fee. Once a tech has arrived at your home or connected remotely to your system an hourly charge will be applied with a 1 hour minimum. If the tech solves the problem in under 20 minutes a simple "Quick Fix" fee will be added in additon to a booking fee with no hourly charge. Commercial booking requests will be charged an initial booking fee and then hourly once the tech has arrived on-site with a 1 hour minimum.





 

Contact Us

CONTACT INFO

Boston, MA
 
Connect with us
Greater Boston, MA
Available on the App Store
Get it on Google Play
Copyright LOYAL TECHS LLC. 2020 All rights reserved.